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The Sales Representative in Account Development is responsible for growing existing SMB and enterprise accounts, identifying new business opportunities, negotiating long-term contracts, analyzing data for growth potential, collaborating with various departments for sales strategies, and meeting critical KPIs. The role may also involve assisting with Account Management.
As a Customer Service Representative, you will handle customer communications via phone and email, assist with technical issues, retain customers, provide quality feedback, and report on service interactions, all while maintaining an energetic and professional demeanor.
As a Collections Specialist, you will monitor customer accounts for payment issues, resolve discrepancies, and follow up on overdue accounts. You'll develop relationships with customers, negotiate payment terms, maintain aging reports, and support ad hoc projects within the finance team.
