Search the 10 jobs at Cleo

The Network Administrator I is responsible for managing and securing computer networks, including installing and configuring network devices, monitoring performance, providing user support, implementing security protocols, and maintaining documentation. Responsibilities also include managing backups, disaster recovery planning, and collaborating with the IT team on network upgrades and improvements.

As a Sales Development Representative at Cleo, you will work closely with Account Executives to identify new business opportunities, generate leads through outbound activities such as cold-calling and email, and collaborate with marketing to drive content creation. You will be expected to qualify prospects, articulate Cleo's value proposition, and achieve monthly opportunity targets while enhancing your sales development skills in a high-tech environment.

As a Support Engineer I, you will be the first point of contact for customers, addressing technical issues and inquiries. You will provide solutions related to software licensing and installation, monitor customer queues, and assist clients while ensuring excellent customer service.

The Senior Support Engineer I provides advanced technical assistance by resolving escalated customer issues, verifying bugs, and conducting customer calls. This role involves analyzing system data, maintaining communication with stakeholders, and delivering detailed solutions to support users of Cleo's Cloud software and integration tools.

Design and develop full-stack components for Cleo's integration software products. Collaborate with the product development team, troubleshoot and resolve bugs, and contribute to CI/CD pipelines and training material. Mentor less experienced engineers and evaluate external technologies for product enhancement.

The Senior Data Engineer will design, develop, and maintain data pipelines and infrastructure, focusing on data needs for AI/ML models. Responsibilities include setting data infrastructure strategy, implementing data transformation processes, ensuring data quality, building data structures, and collaborating with cross-functional teams.

The Escalation Manager at Cleo is responsible for enhancing customer satisfaction by effectively managing escalation procedures, coordinating with teams, monitoring support queues, and overseeing the transition from Professional Services to Support. This role requires excellent communication skills and a focus on process improvement and client relationships.

The Machine Learning Engineer is responsible for developing, implementing, and productizing machine learning models for business solutions. Key tasks include model deployment, data preparation, collaboration with product teams, optimization, monitoring, and staying current with AI/ML trends.

The Senior Implementation Engineer will lead end-to-end EDI solution implementations, ensuring compliance with industry standards. The role involves engaging with clients for technical support, troubleshooting EDI issues, performing quality assurance, and developing documentation and training materials to aid client understanding of EDI processes.

As a Solutions Architect, you will lead technical discussions and presentations with prospective clients, demonstrating the value of Cleo's integration solutions. You will conduct discovery sessions, complete proofs of concept, and respond to technical inquiries during the sales cycle, influencing prospects to use Cleo's technology for their integration challenges.