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CertifID
We're Hiring!
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Offices at CertifID
Hybrid Workplace
Employees engage in a combination of remote and on-site work.
Typical time on-site:
Flexible
U.S. Office Locations
Austin, Texas, USA
Our company is in a trendy area on South Congress, and close to bars, restaurants and our favorite Cosmic Coffee & Cocktails. Plus, the office is easy to get, situated in a safe business park with parking directly in front of our office.
Recently posted jobs
As a Senior Account Manager, you will enhance customer relationships by managing renewals, upselling, and cross-selling our fraud prevention tools. You will develop account strategies, manage proposals, and collaborate with internal teams to ensure an integrated customer experience while driving satisfaction and retention.
The Senior Director of Customer Success at CertifID will lead a team focused on customer satisfaction, retention, and growth. Responsibilities include developing standardized engagement models, team leadership and development, optimizing processes, and fostering cross-functional collaboration to enhance customer outcomes and drive growth.
The Customer Success Manager will oversee onboarding and ongoing engagement with mid-market and SMB customers, fostering strong relationships and maximizing product adoption. Responsibilities include delivering training, conducting check-ins, and serving as a trusted advisor while identifying risks to customer satisfaction and collaborating with the product team.
