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The Quality Analyst will monitor and evaluate call center interactions, assess staff performance, and develop quality assurance processes. Responsibilities include scoring customer interactions, providing training sessions, and ensuring adherence to quality standards. The role focuses on improving customer experiences in the healthcare sector.
The Patient Advocate serves as a liaison between patients and healthcare providers, handling inquiries through calls, chats, and emails. Responsibilities include managing patient calls, assisting with billing inquiries, leading payment processes, and improving patient satisfaction and collections performance.
The Staff Accountant will assist the Assistant Controller with month-end closing, annual audits, and managing accounts receivable. Responsibilities include recording cash receipts, preparing journal entries, and supporting financial projects. Ideal candidates are detail-oriented, organized, and able to collaborate effectively across departments.