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As a Senior Product Designer on the Trust team, you will set a vision for customer-focused design, lead high-impact initiatives in the financial ecosystem, drive quality design work, and collaborate with cross-functional teams to ensure impactful delivery of design solutions that earn customer trust.
As a Senior Product Design Manager on the Trust team at Cash App, you will lead and scale a design team, focusing on creating user-focused experiences in financial products. Your role involves both management and hands-on design work, driving high-priority initiatives and ensuring product quality while mentoring your team.
The Head of Risk Operations Quality Management will lead the Quality Management program for Cash App, overseeing compliance with quality standards in customer interactions across various communication channels. Responsibilities include managing a team of Quality Managers, collaborating with cross-functional teams, measuring team performance, and driving improvements in quality assurance processes to enhance customer experience.
