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As an Enterprise Relationship Manager at BlackCloak, you will build and maintain strong relationships with enterprise clients, support their cybersecurity needs, and work collaboratively with sales and security teams to maximize client satisfaction and retention. You will also monitor client accounts and gather feedback to enhance overall services.
The Senior Client Success Onboarding Manager will manage onboarding specialists and ensure a positive onboarding experience for clients. Responsibilities include training the team, overseeing client onboarding, resolving client issues, and contributing to onboarding materials and communication initiatives. This role requires strong customer service skills, technical knowledge, and the ability to work in a remote environment.
The Client Success Specialist at BlackCloak will ensure effective communication with clients to facilitate the adoption of the BlackCloak platform. Responsibilities include client onboarding, managing client interactions, conducting support sessions, and collaborating with internal teams to deliver an exceptional client experience.
