Search the 6 jobs at BigTime Software, Inc.

The Vice President of Marketing at BigTime Software will lead comprehensive marketing strategies to drive demand generation and customer acquisition while overseeing digital marketing and product launches. This role requires collaboration across departments and aims to enhance customer engagement through innovative, data-driven marketing practices.

As a Product Marketing Specialist, you will lead cross-sell and upsell initiatives, optimize marketing campaigns, craft customer-centric messaging, gather insights through customer feedback, and empower sales teams with training materials and collateral. Your mission will be to enhance user engagement, product adoption, and brand differentiation in a high-growth tech environment.

As a Technical Support Specialist, you'll provide exceptional customer support through various channels, educating clients on using BigTime Software effectively. You'll troubleshoot issues, document enhancements, and work with teams to improve response times and customer satisfaction. You'll also stay current on product features and help onboard new clients.

As an Escalation Support Software Engineer, you'll be responsible for triaging customer product issues, assisting in code writing and debugging for escalated issues, developing custom tools, collaborating with multiple teams, mentoring support engineers, and ensuring customer satisfaction.

The Technical Support Specialist will provide exceptional customer support through phone, email, and chat, educating clients on BigTime Software features, troubleshooting issues, and documenting enhancements. They will contribute to team performance metrics and strive for improved client satisfaction.

As an Account Executive at BigTime Software, you will utilize your product expertise to understand customers' business needs and present tailored solutions. Responsibilities include technical qualification of prospects, conducting product demos, building a strong sales pipeline, and using Salesforce.com for documentation.