Appinio
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As a (Senior) Research Consultant at Appinio, you will advise and coach clients in market research, create study designs, adapt questionnaires, and analyze results to provide actionable insights. You'll collaborate closely with the Research Operations team and sales team while taking an active role in the strategic development of the consulting team.
The Senior Customer Success Manager will manage FMCG clients, providing strategic guidance on leveraging customer insights. Responsibilities include relationship management, assessing client needs, conducting workshops, monitoring customer health, and identifying growth opportunities to ensure customer satisfaction and renewal.
As a Senior Customer Success Manager at Appinio, you will manage a portfolio of clients, acting as their primary advisor. Your role involves understanding clients' challenges, conducting workshops, monitoring customer activity, managing subscriptions, and identifying growth opportunities. You will collaborate cross-functionally to enhance the customer experience and ensure long-term satisfaction.