Top Customer Success Jobs in Washington DC,
The Customer Operations & Support Specialist ensures customers successfully use Fieldwire by answering questions, managing accounts, executing operations tasks, and crafting how-to articles. They will enhance usability and support quality while working closely with various teams to advocate for the customer and develop new processes.
The Client Success Executive (CSE) at Altera is responsible for building and maintaining client relationships, enhancing client satisfaction, and ensuring robust adoption of health IT solutions. The CSE conducts operational reviews, tracks performance against KPIs, and collaborates with clients and internal teams to deliver exceptional service and identify growth opportunities.
The Deliverability Operations Specialist at Sinch is responsible for improving email delivery rates, resolving reputation issues, and collaborating with various teams to optimize email platform performance. Key tasks include analyzing delivery messages, managing IP inventory, and representing the company at industry events.
The Customer Support Associate will provide top-tier customer service and solutions to meet customer needs and requests. This role requires excellent communication skills, attention to detail, and the ability to work closely with sales and partnerships teams. The associate will also assist in building processes and supporting the insurance sales funnel.
The Application Support Engineer at Zuora will provide front-line support for customers, troubleshooting software issues and communicating effectively through various channels. The role involves documentation and collaboration with engineering teams to prioritize and resolve customer issues while ensuring high levels of satisfaction.
The Technical Account Manager will provide strategic support to Postman's largest accounts, acting as the primary technical liaison. Responsibilities include guiding customers on API capabilities, managing projects, developing best practices, leading training sessions, and advocating for customer needs with internal teams to resolve issues and implement solutions effectively.
The Customer Support Manager at RSAC will build and lead a support team, manage KPIs, ensure SLAs are met, and collaborate with internal teams to enhance product support and customer experience.
Inovalon focuses on empowering healthcare through data-driven solutions. The organization seeks professionals interested in opportunities related to healthcare data aggregation, analysis, and innovation. Candidates are encouraged to submit resumes to be considered for potential future roles within a diverse and inclusive company culture.
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As a Workforce Management Forecast Analyst, you will establish statistical forecasts for call routing, collaborate with stakeholders to validate assumptions based on data, analyze contact center trends, and provide mentorship to team members while leading forecasting discussions at various leadership levels.
The Casting Coordinator will assist in E-Commerce casting by managing communications with agents, organizing casting schedules, and providing administrative support for billing and contracts. Responsibilities include tracking model availability, maintaining databases, and ensuring smooth on-set operations.
Top Companies in Washington DC Hiring Customer Success Roles
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