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As a Jewelry Consultant at Brilliant Earth, you'll enhance customer experiences by guiding them through jewelry purchases via in-person and virtual platforms, managing leads and appointments, and conducting follow-ups. This role involves exceeding sales targets and maintaining a luxurious customer service approach within the showroom environment.
The ECommerce Channel Sales Manager will oversee the online sales channels for Brilliant Earth, driving sales performance, leading a diverse team, and enhancing customer experience. Responsibilities include analyzing data for improvement opportunities, coaching team members on KPIs, and collaborating with HR for team development. The ideal candidate should have strong leadership capabilities and a proactive approach to achieving sales goals.
The Channel Sales Assistant Manager will lead and support the sales operations for Brilliant Earth's various communication channels, including online chat, phone, and SMS. Responsibilities include driving sales, mentoring a team of Jewelry Consultants, managing performance against sales targets, and enhancing customer experience through effective team leadership and operational improvements.
The Staff Gemologist is responsible for reviewing and ensuring the quality of gemstones and estate jewelry, maintaining inventory, assisting the sales team, and coordinating orders to streamline operations.
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