The Senior Enablement Program Manager will develop and execute a global technical skills enablement strategy, collaborate with stakeholders to identify skill gaps, curate training materials, and build a certification program, while integrating emerging technologies like AI to enhance learning initiatives.

The Care Enablement Manager will lead the transformation of customer support at Toast by enhancing agent effectiveness in an omnichannel environment. Responsibilities include developing KPI frameworks, designing strategies for enablement, analyzing data for performance improvement, providing training recommendations, and reporting on program effectiveness to leadership.