Top Operations Jobs
The Issuing and Deposits Partnerships Lead will manage and optimize strategic partnerships for Cash App, focusing on relationship management and execution. Responsibilities include leading a team, enhancing partner relationships, providing strategic advice, and improving contractual structures while ensuring operational excellence and collaboration across teams.
The Head of Special Operations at Cash App will lead and scale the multi-channel Customer Success organization, influencing teams to optimize customer interaction across various financial products. The role includes cross-functional collaboration, coaching for team success, managing operational KPIs, and advocating for frontline team members to enhance customer satisfaction and drive strategic priorities.
As an Application Manager on the Cash Applications Team, you will enhance employee experiences by implementing scalable solutions, managing product roadmaps, optimizing operations, designing information architecture, and ensuring system reliability and integrity. You will also define API solutions and maintain vendor relationships while conducting security assessments.
The Risk Banking Senior Manager will lead the Risk Banking Investigations function of Cash App, focusing on identifying and mitigating fraudulent activities. Responsibilities include overseeing operations, managing KPIs, collaborating with cross-functional teams, and ensuring compliance with regulations while driving team performance and professional development.
The Fraud Insights & Customer Risk Manager will lead a team focused on analyzing and preventing fraud within payment systems. Responsibilities include mentoring team members, developing policies, and collaborating with various departments to generate insights and strategies for fraud detection and customer risk management.
The Knowledge Management Lead will develop and implement knowledge management strategies to enhance customer support and operational excellence. Responsibilities include leading a Knowledge Management team, managing KMS design and implementation, applying KCS methodologies, overseeing cross-functional projects, collaborating with stakeholders, and tracking effectiveness of knowledge assets.
Lead the Cash App Compliance program by overseeing the Appeals team operations, developing procedures, identifying training opportunities, improving operational efficiency, and ensuring compliance with regulatory requirements. Collaborate with other Compliance Leads and various teams within the company to promote strategic planning and meet operational metrics.
Lead the Compliance Appeals team in building and implementing an outstanding compliance program for Cash App to support the underserved and unbanked while ensuring regulatory compliance and operational efficiency. Responsibilities include overseeing team operations, developing procedures, training staff, and maintaining compliance with BSA/AML requirements.
Oversee the operational efficiency of Issuing and Deposit products, manage team performance, develop execution level strategies, manage technical solutions and workflow efficiency, lead vendor relationships, identify procedural gaps, implement structured workflow and operational effectiveness measures.
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