Top Operations Jobs
As an Associate Manager in Customer Support, you will lead the first-line support team, manage customer escalations, enhance service processes, and collaborate with other departments to ensure a high level of customer experience. You will also coach and mentor team members to maintain a positive work environment and meet core KPIs.
The Manager of Solution Consulting will lead a remote team, collaborate with sales to demonstrate solutions, recruit and develop new consultants, conduct performance reviews, and participate in strategic planning.
The Director of Cloud Operations will lead the development and execution of Applied's global SaaS strategy, oversee Cloud operations processes, ensure high performance and security of Cloud solutions, and manage a distributed Cloud Services team. Responsibilities include providing leadership, driving initiatives, collaborating across departments, conducting needs analyses, and building high-performing teams.
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As Director of Cloud Operations, you will lead the global SaaS strategy, enhance cloud operational processes, and manage a team to ensure high availability and security of cloud services for global customers. You will collaborate across departments, establish service levels, optimize workflows, and drive improvements in customer experience and operational excellence.
The Manager of Education Services will oversee the delivery of training engagements, manage resources, enhance training offerings, and ensure customer satisfaction. Responsibilities include developing educational content, managing team performance, facilitating training events, and achieving departmental goals. The role also involves collaboration with Sales and Services teams and addressing client inquiries.
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