The Senior Director of CRM, Lifecycle, and Retention will lead a team to create and implement multichannel strategies for onboarding customers, enhancing engagement, satisfaction, loyalty, and retention. This role involves overseeing all CRM activities, fostering team development, managing cross-functional relationships, leveraging data analytics to drive growth, and integrating automation and AI/ML into the CRM strategy.

The Director of Total Rewards at Upside will lead the optimization of compensation and benefits strategies. Responsibilities include overseeing payroll, managing benefit programs, implementing compensation structures, regulatory compliance, and improving employee communication regarding total rewards offerings. This role demands strategic development aligned with organizational goals to enhance employee satisfaction and retention.