The Director of Service Operations at Thumbtack will oversee service operations teams, ensuring optimal service delivery and continuous improvement. Responsibilities include managing KPIs, advocating for customer needs, driving process improvements, and enhancing team performance through strategic insights and Gen AI innovations.

The Sr. Program Manager for Trust and Safety is responsible for improving operational processes, creating global policies, and managing projects. This includes collaborating with various teams to enhance user experience and ensure safety for Thumbtack users by evaluating policies and eliminating inefficiencies.