Top Operations Jobs

Monitor real-time queues, service levels, and agent performance across multiple channels. Provide timely information to leadership regarding the performance of the operation and adjust schedules in real-time to respond to changes in call volume and staffing. Collaborate with team leaders to ensure staffing meets demand and make proactive decisions to maintain SLAs. Provide real-time reporting and performance updates to leadership.

The Operations Manager will lead the customer support team's operational strategy, drive improvements for customer experience, analyze KPI trends, collaborate with leadership, and identify cost-effective strategies while ensuring sustained efficiency in operations.

The Sr Manager, Care is responsible for leading the operations and strategy of the customer care organization, ensuring alignment with business objectives. This role involves performance management, team development, data analysis, and collaboration with other departments to enhance customer experience and operational efficiency.

The Senior Manager of User Experience Research will lead a team of researchers and manage strategic research projects. They will collaborate with cross-functional teams to advocate for users and leverage findings to drive product strategy and business impact. Responsibilities include enhancing the research practice, mentoring the team, and establishing customer satisfaction programs.

The Associate Logistics Manager will manage Grubhub's delivery network, analyze data to optimize operations, and monitor key performance indicators. Responsibilities include performing advanced analytics, preparing KPI reports, and driving data accessibility and quality. The role demands strong analytical skills, attention to detail, and effective communication to contribute to operational growth and profit generation.

The Sr. Associate, CRM Operations will manage and execute CRM marketing and retention campaigns, including email and push notifications. Responsibilities include optimizing campaigns, collaborating with marketing and analytics teams, and improving operational processes while ensuring data integrity within CRM platforms.

The Logistics Manager will drive growth and develop strategies within their line of business by analyzing trends and solutions in a multi-sided marketplace, collaborating with stakeholders, and innovating processes for service and profitability improvements.