The Operations Program Manager will support over 200 team members by driving operational excellence, managing strategic programs, and ensuring cross-functional alignment. They will develop quality assurance initiatives, enhance operational efficiencies, and serve as a pivotal liaison between Core Operations and other departments.

The Customer Experience Workforce Manager will lead workforce planning and scheduling for the CX team at Alma, focusing on developing and maintaining forecasting and scheduling tools. The role involves collaboration with leadership, enhancing WFM programs, and providing actionable workforce insights to improve operational efficiency.

The Director of Compliance will lead Alma’s Compliance Program, ensuring it aligns with regulatory standards while promoting an ethical culture within the organization. Key responsibilities include risk assessments, compliance training, and collaboration with departments to mitigate compliance risks. This role requires strategic leadership and expertise in healthcare compliance.