Top Operations Jobs
The Incident Change Manager at Warner Bros. Discovery will manage major incidents and oversee the Change Management process within a fast-paced environment. Responsibilities include aiding in incident handling, communicating with stakeholders, coordinating calls with internal teams and vendors, and participating in post-incident analyses.
The Vice President of Strategy for CNN Digital Business will drive revenue growth, lead a team of strategy experts, oversee strategic initiatives, support business expansion efforts, and manage the annual planning process. This role requires collaboration with senior leadership to enhance CNN's digital offerings.
The Sr. Director, DEI Business Partner will lead global DEI efforts for the Streaming and Games divisions, working with business leaders to implement DEI strategies, enhance recruitment and retention, and engage in training and support. They will oversee the development of DEI initiatives, track metrics for success, and facilitate collaboration across various teams to ensure effective practices are in place.
The Global Special Operations Manager leads the global customer experience team, focusing on technical support and escalation management for WBD products. They empower a team of technicians, ensure customer satisfaction, collaborate with various departments for support updates, and refine support strategies while monitoring key performance indicators.
The Manager, Audit & Residuals oversees the Audit and Residuals teams in the Financial Contract Reporting and Administration department, managing daily tasks, ensuring timely project completion, and supporting recruitment, staff development, and process improvements. This role involves collaboration with leadership on training and cross-divisional initiatives.
The CX Ops Director will lead the APAC Customer Experience team, overseeing operations, managing the Tier 3 Support Techs, and ensuring a high-quality customer experience for WBD's streaming services. Responsibilities include establishing performance metrics, optimizing support strategies, and coaching team managers to foster a productive work environment.
The Manager of Technology Asset Management oversees the operation of the Technology Business Operations team, focusing on managing IT hardware and software assets, team performance, and process improvement. Responsibilities include employee management, operations oversight, and driving best practices in technology asset management.
The Total Rewards Global Business Services (GBS) Director will lead the day-to-day operations of compensation programs, severance, payroll, and benefits administration teams in Mexico City. Responsibilities include ensuring high service delivery standards, driving continuous improvement, and managing relationships with vendors. The role requires a dynamic leader with a focus on customer service, cost improvement, and innovation.
Lead the Total Rewards Services organization in Mexico City, overseeing global compensation programs, US Severance, Latin American payroll, and benefits leave administration. Responsible for optimizing services, driving efficiencies, and fostering innovation.
The Total Rewards Services Senior Manager will oversee benefits and leaves administration activities for Europe and Asia Pacific markets within the P&C GBS organization. Responsibilities include leading operations, ensuring service delivery excellence, fostering innovation, managing vendor relationships, and maintaining compliance with policies and controls. The role requires strong leadership, relationship management, and process improvement skills.
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