The Expansion and Renewal Director at Carrot Fertility is responsible for driving retention and growth within the Middle Market customer segment, coaching Customer Success Managers, analyzing customer data for trends, and developing actionable insights to execute strategic plans for account expansion and renewal.

The Global Healthcare Operations Manager will oversee high-touch support for member and customer-focused teams, implement operational processes, and enhance provider partnerships. Responsibilities include KPI delivery, resource planning, program expansion in EMEA, and driving operational improvements to elevate Carrot’s service quality.

The Global Operations Manager will oversee support for member and customer-focused teams, enhance program offerings, and boost provider partnerships to enable operational transparency. Collaborating with multiple departments, the role focuses on contributing to company growth and strategic objectives while driving improvements in operational processes to deliver excellent member experiences.