Top Operations Jobs

The Director of Business Systems Strategic Programs at Braze will lead the execution of large-scale, cross-functional initiatives related to enterprise business systems, ensuring collaboration, communication, and accountability. The role focuses on managing stakeholder relationships, establishing KPIs, fostering program management excellence, overseeing budgets and timelines, and driving process improvements through automation. This position also involves mentoring a team of technical program managers.

The Director of One-Time Services will lead multiple teams across APAC, managing performance, hiring, and development of staff. They will drive improvements in service offerings, monitor regional KPIs, manage the P&L for the region, and advocate for customer feedback to product development while setting and delivering regional OKRs.

The Resource Analyst will support the Global Services and Support team by managing resources for professional services engagements, ensuring appropriate staffing and scheduling based on customer needs. This role involves collaboration with Sales and Service Delivery teams, utilizing PSA software for managing resources and developing strategies for optimal utilization and project performance.

As a Director in the One-Time Services division, you will manage multiple teams in the APAC region, focus on team development, customer experience, and drive improvements in service offerings. Your role includes hiring talent, managing performance, achieving KPIs, and advocating for customer needs to product development, contributing to the department's future direction.

The Senior Manager, Curriculum will lead a team of learning experience designers to create diverse educational content, manage the curriculum roadmap, and collaborate with stakeholders to develop innovative solutions to enhance customer and partner education. This role focuses on establishing educational goals and promoting customer engagement with the Braze platform.

The Senior Manager, Curriculum will oversee a team of learning experience designers to develop various educational materials including eLearning courses and training content for customers and partners. The role involves managing the curriculum roadmap, ensuring high-quality education delivery, collaborating with teams to achieve customer engagement goals, and enhancing the overall educational experience with a focus on customer success.