Top Operations Jobs
The Engagement Manager at SailPoint will oversee Professional Services engagements, ensuring customer expectations are met during delivery. Responsibilities include managing pre-sales activities, tracking engagement status, mentoring team members, and handling project scope & contract negotiation. The role demands continual support across geographically diverse teams and maintaining strong client relationships.
The CSD Manager at SailPoint will coordinate Customer Success Portfolio activities across departments to enhance the identity security journey for customers. Responsibilities include improving operational management, formulating strategy, managing budgets, and mentoring team members to ensure quality customer service.
The Red Team Operator will establish in-house red team capabilities, simulate cyberattacks, use threat intelligence to recreate real-world attack scenarios, collaborate with blue teams for testing detection mechanisms, and assist in developing attack chains while continuously researching emerging tactics. They will provide detailed reports on simulated attacks to identify security gaps and recommend improvements.
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Engagement Managers lead a Professional Services team, ensuring customer satisfaction through management of strategic accounts and service delivery. Responsibilities include overseeing implementation, collaboration with sales teams, and managing client communications and internal teams to enhance customer engagement and support professional growth.
Lead a team in the day-to-day delivery of multiple CSD features with a focus on Tenant Connectivity Setup. Engage with client project management and ensure service delivery for customers. Collaborate with internal stakeholders and identify opportunities for client success and revenue growth.
The Contracts Manager will support the SailPoint Sales team with all contracting matters, including drafting agreements, negotiating contracts, and managing third-party NDAs. Responsibilities include coordinating contracts, maintaining signed agreements, and providing first-line responses to legal queries.
The Engagement Manager oversees multiple projects and client opportunities within the Advisory Services team, ensuring effective delivery of SailPoint solutions while managing project financials and client relations. Responsibilities include leading service implementation, collaborating during sales processes, and mentoring junior team members.
The Technical Advisor will guide customers on their Identity Security Program, providing strategic direction and building identity road maps. Responsibilities include performing assessments, advising on technical implementations, maintaining client relationships, and documenting product adoption gaps while mentoring junior staff.
The Area Director oversees a significant ARR revenue stream by managing onboarding, education, implementation, maintenance, and support services. They ensure accurate and timely service delivery, interact with sales teams, handle client escalations, manage program financials for profitability, and identify expansion opportunities while also overseeing team management and career development.
The Identity Strategist at SailPoint will leverage industry expertise in financial services, manufacturing, retail, or SAP to support growth objectives. Responsibilities include creating content, understanding customer requirements, engaging in C-level sales cycles, influencing clients on their identity journeys, and collaborating with key stakeholders to align SailPoint solutions with business challenges.
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