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Cloud • Fintech • Cryptocurrency • NFT • Web3
As a CX Consumer QA Manager at Coinbase, you'll develop and implement QA strategies for customer service quality, manage a global QA team, and analyze metrics to drive performance improvements.
Top Skills:
Google AppsJIRAMaestro QaSalesforce Service Cloud
Cloud • Fintech • Cryptocurrency • NFT • Web3
Lead the design and deployment of training programs for the consumer support team, ensuring alignment with training objectives and quality metrics.
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Adobe PremiereArticulate Review 360Articulate Rise 360AsanaDocebo LmsGoogle SuiteJIRALookerSlack
Cloud • Fintech • Cryptocurrency • NFT • Web3
Lead the global KYC program, ensuring compliance with regulations, managing a high-performing team, and providing strategic direction and oversight for operations and advisory functions.
Top Skills:
AmlCompliance SystemsKyc
Cloud • Fintech • Cryptocurrency • NFT • Web3
As the Director of Global Consumer Support Operations, you will lead a high-performing support team, ensuring quality service and process optimization. You'll collaborate with various departments and focus on enhancing customer experiences while managing operational metrics.
Top Skills:
Lean Six Sigma
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