Top Operations Jobs

The WFM Lead manages forecasting, scheduling, and capacity planning for Customer Experience operations while collaborating with vendors and improving metrics.

As a Consumer QA Analyst III at Coinbase, you will be responsible for managing quality programs, analyzing KPI trends, communicating findings to stakeholders, and managing quality projects. You will serve as a subject matter expert and ensure compliance with audit requirements while driving improvements in customer support operations.

As a Consumer QA Analyst III at Coinbase, you will manage quality programs, lead quality projects, analyze metrics, and collaborate with various stakeholders to enhance customer experience.

The specialist will develop and manage operational processes, enhance BPO operations, and support vendor management initiatives, focusing on quality and efficiency.

Manage technology compliance initiatives, oversee the design and implementation of technology control frameworks, and develop relationships with stakeholders to mitigate risks.

The role involves solving complex strategic problems, developing business cases, enhancing processes, and managing projects in a dynamic environment.

The AV Production Specialist will manage AV production for events, ensure equipment functionality, troubleshoot issues, and coordinate with teams for smooth operations.