The role involves leading the medical aspects of team-based care for individuals with serious mental illness, conducting whole-person assessments, overseeing transitions of care, ensuring continuity of care, supporting self-management, and collaborating with community providers. The position requires clinical training and coordinating care efforts within a multidisciplinary team.

The Manager of Community Operations oversees community-based teams at firsthand, ensuring effective outreach and engagement for individuals living with serious mental illness. Responsibilities include supervising staff, executing operational plans, expanding local community networks, managing team performance, and facilitating collaboration with internal and external partners.