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The Public Relations Manager at Whatnot will lead Trust & Safety communications and support Corporate and Product-related priorities. Responsibilities include managing crisis communications, building media relations, developing product messaging, and increasing brand awareness through strategic communications. The role requires collaboration with various departments and the ability to navigate complex issues.
The Product Manager, Growth (Traffic) at Whatnot will lead the Growth Traffic function, developing referral, incentive, and affiliate programs to accelerate the marketplace's growth. Responsibilities include driving product roadmap, managing referral programs, and working with cross-functional teams. Ideal candidates have 7+ years of Product Management experience, startup experience, and a strong focus on growth initiatives.
Seeking a Senior Product Designer with a focus on Growth to drive user acquisition, engagement, and retention through innovative design solutions. Responsibilities include implementing growth initiatives, conducting research, mentoring junior designers, and advocating for best design practices.
The Payments Product Manager will lead the payments strategy, design product roadmaps, define product requirements, ensure compliance with regulations, and innovate payment solutions in collaboration with cross-functional teams. This role demands a strong background in payments and fintech, focusing on enhancing user experiences.
As a Category Lead at Whatnot, you will define strategic vision for a product category, manage cross-functional teams including sales and marketing, oversee partnership execution, and drive significant category growth by identifying and addressing key challenges.
The Software Engineer will play a key role in the Core Machine Learning team at Whatnot, driving the development of machine learning operations, deploying models on critical business surfaces, and improving infrastructure for new use cases. Duties include developing scalable machine learning design patterns and advancing technical approaches to machine learning while mentoring team members and communicating effectively across product teams.
As a Customer Experience Agent, you will enhance the user experience through prompt issue resolution and effective communication with buyers and sellers. Your role involves managing customer concerns regarding orders and payments and collaborating with teams to improve processes and outcomes.
As a Trust & Safety Agent, you will provide frontline support to customers, addressing escalated issues related to the Whatnot platform. Responsibilities include handling inbound customer inquiries, investigating cases with sensitivity, and collaborating with other departments to ensure effective resolutions. You will utilize data to improve marketplace safety, monitor operations performance, and represent the company professionally.
The Sales Manager will lead and scale a sales team, implement strategic sales plans, coach team members, and work closely with product and marketing teams to drive revenue growth and expand the seller base. Responsibilities include recruiting, onboarding, analyzing sales metrics, and cultivating relationships with key clients.
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