As a Technical Support Representative at BigCommerce, you will provide exceptional phone, email, and chat-based support to customers in a 24x7 environment, resolve technical issues, and educate merchants on platform features. Your role involves utilizing standard operating procedures, improving customer satisfaction, and collaborating with management and developers to enhance product functionality.

The Senior Financial Analyst will support financial planning and analysis by providing insights on financial risks, opportunities, and investment decisions. Responsibilities include budgeting, forecasting, and reporting for General & Administrative expenses, as well as collaborating with analytical teams to present findings to leadership.