The Technical Account Manager serves as the primary technical advisor for enterprise customers, leveraging the PagerDuty platform to streamline operations. Responsibilities include leading discovery sessions, consulting on integrations, translating designs into project plans, and driving product adoption.

As a Customer Success Manager at PagerDuty, you will enhance customer adoption, retention, and growth by acting as a trusted advisor. Your responsibilities include managing inquiries, monitoring account health, conducting business reviews, and identifying upselling opportunities. You will collaborate with teams to improve customer outcomes and contribute to PagerDuty's mission of efficient crisis response.