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The Senior Advisory Solution Consultant will provide technical sales expertise, deliver tailored product demonstrations, act as a consultative guide, support sales teams, and promote ServiceNow solutions to banking clients, all while achieving sales goals and mentoring colleagues.
In this role, you will manage a technical support team, ensuring they meet KPIs and improve customer satisfaction. You will handle customer escalations, optimize support processes, and lead initiatives for team development and operational efficiency. Your role includes managing major outages and driving a customer-first approach.
The Senior Engagement Manager is responsible for overseeing the timely and budget-compliant delivery of solutions in collaboration with customer teams and partners. This role includes managing project governance, timelines, scope, risk, and financials while mentoring team members to achieve desired customer outcomes. A thorough understanding of customer goals and the ability to drive complex issues to resolution are essential.
The Senior Engagement Manager leads the on-time and on-budget delivery of solutions, ensuring collaboration with customers and partners. Responsibilities include managing project governance, timelines, and resources, while mentoring team members and aligning deliverables to customer goals, ultimately driving project success.
The Inbound Sales Development Representative will qualify leads, manage inbound inquiries, and collaborate with Sales and Marketing teams to build the sales pipeline while achieving sales targets.
The Technical Solution Architect will design and implement ServiceNow solutions, leveraging expertise in Salesforce Service Cloud. Responsibilities include leading complex integrations, customizing ServiceNow products, partnering with business stakeholders, and driving best practices in architecture and development.
The Principal Success Architect will engage with C-level executives at assigned enterprise customers to enhance platform adoption, renewals, and expansion of ServiceNow offerings. Responsibilities include developing executive relationships, understanding customer goals, establishing delivery governance, and ensuring high customer satisfaction metrics.
The Senior Solution Sales Executive will lead the market success of ServiceNow's Creator Workflow products, support territory strategy and account planning, coach associates on solution opportunities, and help customers envision digital transformation value.
As a Support Account Manager, you will provide proactive and reactive support services, acting as a central contact for high-profile customers. Your responsibilities include resolution of customer issues, preparing status reports, facilitating communication between teams, and driving service improvements.
As a GenAI Architect, you'll utilize AI technologies to drive customer outcomes and satisfaction with ServiceNow. This includes delivering hands-on GenAI capabilities, providing technical guidance, leading multidisciplinary projects, and collaborating with cross-functional teams to deploy solutions effectively.
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