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The Facilities & Procurement Coordinator will assist the Facilities team with procurement processes, vendor management, budgeting, and maintaining compliance with procurement policies. Responsibilities include supplier evaluation, contract negotiation, monitoring procurement operations, cost analysis, and ensuring supply continuity.
As a Consumer Support Associate, you will resolve customer feedback and issues on social media and review sites, manage complaints, and ensure customer satisfaction while collaborating with various teams. You will also report on community sentiment and engage with customers while identifying fraudulent activities.
As an Outsourcing Process Specialist, you will ensure compliance with processes across BPO sites, report on operations quality metrics, lead operational excellence projects, provide training and support, monitor change initiatives, and liaise with various stakeholders to enhance service delivery.
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As a Learning & Development Designer, you will assess learning needs, create innovative curricula, design interactive learning solutions, evaluate their effectiveness, and manage the Learning Management System, all while collaborating with stakeholders to ensure alignment with business goals.
The Senior Accountant will prepare journal entries, reconcile balance sheet accounts, analyze trends, and prepare monthly reports. Responsibilities include regular bookkeeping, preparing financial statements, and assisting with project launches.
As a Customer Success Team Manager at Remitly, you will lead and support teams dedicated to customer service and protection. You will focus on coaching, performance management, and creating a positive environment for team engagement while ensuring that service promises are met effectively.
The Treasury Shared Services Analyst will manage third-party tools, lead quarterly bank audits, maintain operational procedures, coordinate team activities, and establish banking processes. This role requires strong organizational skills and critical thinking to enhance Treasury operations across multiple regions.
As a Fraud Operations Manager, you will lead and manage fraud operations support, improve monitoring processes, drive operational efficiencies, and collaborate with various teams for fraud prevention. Your role will involve analyzing data, managing performance, and executing strategic initiatives to support operational goals.
The Senior Manager of Change Management will set the vision and strategy for the Change Management team within Customer Success, ensuring effective practices for organizational readiness. Responsibilities include designing and delivering change management approaches, leading a global team, establishing operational guidelines, and utilizing data-driven assessments to facilitate continuous improvement and stakeholder collaboration.
The Head of Operations for Customer Protection will develop, manage, and lead a high-performing team while implementing strategic operational initiatives. Responsibilities include improving processes, managing performance against SLAs and quality targets, and collaborating with teams to drive continuous improvement and operational excellence.
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