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The AVP will lead the Customer Excellence Group, ensuring customer satisfaction, renewal, and growth through innovative solutions. Responsibilities include building relationships with C-level executives, managing customer success metrics, and operationalizing key programs for scale. The role demands a customer-focused approach and effective collaboration with sales and service teams.
The Principal Technical Consultant for Technology Workflows guides clients through ServiceNow's Strategic Portfolio Management implementations. This role ensures alignment with client requirements, delivers high-quality solutions, and mentors developers. Responsibilities include project delivery, pre-sales support, and engagement with product teams to refine offerings.
As a Principal Workflow Architect at ServiceNow, you will deliver and guide customers on ServiceNow solutions, improve processes, and mentor resources. You'll leverage expertise in ITSM and ITOM, participate in workshops, document requirements, and ensure successful project delivery.
The Principal Technical Consultant for SecOps will guide clients in implementing ServiceNow's SecOps solutions, ensuring project delivery aligns with best practices. Responsibilities include overseeing technical delivery, mentoring developers, providing pre-sales support, and collaborating on product feedback. The role requires strong SecOps expertise and the ability to influence senior stakeholders.
The Principal Technical Consultant will guide clients through the implementation of IT Asset Management (ITAM) solutions on the ServiceNow platform. Responsibilities include project delivery, technical liaison, and mentoring developers, as well as engaging with the pre-sales team and ServiceNow product teams to enhance business outcomes and operational efficiency.
The Renewal Account Manager will negotiate renewal contracts, develop strategic negotiation techniques, identify customer needs, manage contract processes, and collaborate with internal teams to ensure customer satisfaction and retention.
The Expert Programs Delivery Coordinator at ServiceNow manages and coordinates the Certified Workflow Architect programs, ensuring a world-class learning experience. Responsibilities include tracking student progress, facilitating discussions, coaching participants, gathering program metrics, and identifying improvement opportunities. The role requires effective collaboration with stakeholders and content teams to drive program success.
Produce new business sales revenue through a SaaS license model by developing relationships with C-suite personas, overseeing client relationship mapping, and acting as a trusted advisor to customers regarding their IT roadmap.
As a Senior Technical Consultant for Customer Workflows, you will guide clients through the implementation of ServiceNow's Customer Service and Field Service Management solutions, focusing on technical delivery and project management while mentoring teams on best practices.
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