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The Customer Success Manager at Akeneo will optimize customer use of products, manage a strategic portfolio, drive software adoption, build relationships with key accounts, and achieve retention and growth targets by identifying upsell opportunities and mitigating risks.
As a Digital Customer Success Manager, you will manage a portfolio of mid-market customers, develop automated engagement strategies, monitor customer health using analytics tools, and collaborate with internal teams to enhance customer onboarding and education. You will also track key success metrics and provide timely support to at-risk accounts.
As a Commercial Account Executive at Akeneo, you will manage a pipeline of mid-market accounts, driving new business and fostering long-term client relationships. You will lead complex sales cycles, collaborate with internal teams, and work with strategic partners to identify sales opportunities, leveraging CRM tools to provide sales forecasts and insights.
The Channel Manager at Akeneo will collaborate with global and local channel teams to optimize the partner ecosystem, build relationships with system integrators, execute business plans, and contribute to the success of Go-To-Market efforts. This role involves cross-functional teamwork with sales, marketing, and professional services to create partner-sourced opportunities.
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