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The Senior Account Manager is responsible for developing and maintaining relationships with key accounts, generating sales leads, and maximizing customer value through cross-selling and up-selling. The role requires collaboration with cross-functional teams to ensure customer satisfaction and retention, as well as mentoring Account Managers and staying current on industry trends.
The role involves generating outbound prospects through calls, emails, and LinkedIn, qualifying leads to closure, achieving individual and team targets, and collaborating with internal teams to address customer business needs. It requires flexibility to work in different shifts, particularly for North America, and emphasizes strong communication and interpersonal skills.
The Senior Staff Engineer - Data will design, develop, and optimize backend infrastructure for data access and insights. Responsibilities include leading backend system architecture, developing APIs, managing cloud environments, driving DataOps, and mentoring engineers.
As the Manager of Customer Success for the Europe Partnerships Team, you will lead a team of Customer Success Managers, drive value and engagement through partnerships, develop onboarding frameworks, monitor KPIs, and collaborate with various teams to align strategies with business goals.
The Senior Director of Workplace Management oversees operations at Freshworks' offices in India, managing a sizable team and programs related to employee experience, safety, maintenance, and budget. This role involves collaborating with various departments to ensure smooth day-to-day operations and implementing strategies for employee engagement and operational efficiency.
The Security Engineer at Freshworks is responsible for ensuring secure product development by conducting security assessments, threat modeling, and supporting secure coding practices. They collaborate with developers and deliver training to enhance security awareness across teams.
The Senior Security Engineer at Freshworks will lead security assessments, threat modeling, and secure coding practices. Responsibilities include discovering vulnerabilities, collaborating on mitigation strategies, integrating security in development processes, and delivering training to teams.
As a Senior Cloud Security Engineer, you will secure and maintain cloud infrastructures, focusing on AWS, GCP, and Azure. Your role involves identifying vulnerabilities, implementing security strategies, managing WAFs, and collaborating with DevOps and IT teams to enhance security protocols and reporting.
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