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In this role, you will provide advanced technical support to customers using BugSnag, troubleshoot issues, collaborate with development teams, and potentially mentor junior staff. You will also work on bug fixes and product enhancements, ensuring excellent customer service and technical expertise.
As a Software Engineer at SmartBear, you'll develop the Pactflow platform, collaborating with engineers, UX designers, and product managers. You will implement new features, participate in code reviews, and ensure high code quality through TDD or BDD. You'll also focus on clean coding and contribute to Open Source libraries.
As a Senior Software Engineer at SmartBear, you will address customer escalated issues, debug application code, provide technical solutions, and collaborate with support, engineering, and QA teams. You will be responsible for communicating problem status and developing customer patches when necessary. Weekend support and rotational shifts are required.
As a Senior Software Engineer, you will address customer escalations, debug application code, provide solutions, patches, and communicate effectively with customers and support teams. You will be involved in problem resolution and root cause analysis, ensuring timely support while working collaboratively with engineering and QA.
As a Senior Product Support Engineer at SmartBear, you will provide in-depth technical support for BugSnag users, troubleshoot issues, collaborate with development teams, mentor junior members, and help guide customers in the integration of open source notifier libraries into their applications.
The Senior Product Support Engineer will provide in-depth technical support for BugSnag, troubleshoot customer issues, collaborate with development teams, identify bug fixes, and mentor junior team members while enhancing their technical skills.
As a Senior Product Support Engineer, you will provide technical support and troubleshooting for customers using BugSnag. You will collaborate with development teams, mentor junior members, and work on bug fixes and enhancements. The role involves in-depth investigations of technical support issues and advocating for customer needs.
As a Senior Product Support Engineer at SmartBear, you'll provide in-depth technical support for BugSnag, helping customers with integration and troubleshooting while collaborating with development teams. You'll also have opportunities for mentorship and personal development within the support team or other business areas.
As a Senior Product Support Engineer at SmartBear, you will provide in-depth technical support for BugSnag, assisting customers with integration and troubleshooting issues. You will collaborate with development teams, mentor junior team members, and identify solutions for bugs, all while gaining expertise in the company's products and services.
As a Product Support Engineer, you will provide technical support for BugSnag, assist customers in integrating their applications with our notifier libraries, and troubleshoot issues. Your role involves collaborating with development teams, improving support documentation, and developing tools for efficient issue resolution.
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