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As a Customer Experience Specialist at Xero, you'll provide support to customers by addressing payroll inquiries and assisting with various accounting issues. You'll communicate via email and phone, utilizing your product knowledge to enhance customer satisfaction. The role emphasizes teamwork and a customer-first approach, with training and development opportunities provided.

The Lead Product Manager will oversee AI product development, focusing on innovative financial and business intelligence solutions. Responsibilities include managing product roadmaps, collaborating with various stakeholders, and influencing product strategy. The role requires leading cross-portfolio initiatives and ensuring successful product lifecycle management.

The Sustainable Procurement and Decarbonisation Lead will develop and implement supplier engagement strategies to achieve emissions reductions aligned with Xero's goals. This role involves collaborating with suppliers on emissions data collection, integrating sustainability into procurement processes, and monitoring supplier performance. Additionally, it requires fostering cross-functional collaboration and staying informed on sustainability trends.

As an Executive Business Support at Xero, you will provide administrative support to the New Zealand Leadership Team, manage calendars, prepare documents, coordinate meetings, and assist with project management. You will be responsible for ensuring smooth operations and supporting strategic initiatives while fostering an inclusive environment.

The Technical Duty Officers will lead incident management processes to ensure reliability across Xero's products. They will offer expert leadership during outages, implement scalable frameworks, analyze failures, collaborate with product teams, and promote a culture of continuous improvement within the SRE team.

As a Problem Management Engineer at Xero, you will manage and drive the problem management process to enhance reliability across services. Responsibilities include owning post-incident processes, analyzing incident data to identify trends, chairing reviews for root cause analysis, and monitoring SLAs and metrics related to incident management.

The roles involve owning the incident management process and leading responses during critical outages, developing scalable frameworks, collaborating with product teams for service reliability, and providing training across the business to ensure adherence to processes.