The Business Ops Analyst I role involves analyzing company data to identify problems, build reports, and recommend improvements. Responsibilities include collaborating with Operations and Programs teams, managing documentation, utilizing data modeling and advanced Excel, developing presentations and metrics, evaluating operational processes, and submitting forecasts related to manpower planning.

The Business Analyst IV is responsible for managing problem resolution of high priority incidents within the Grainger Technology Group, ensuring SLAs are met, and leading root cause analysis reviews. This role entails working with cross functional teams, maintaining documentation, and executing continuous improvement activities to enhance Problem Management processes.