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The Analyst II will support customer issue resolution, manage issue and incident processes, identify root causes, develop troubleshooting tools, and optimize service level agreements. The role also involves monitoring issues, documenting technical workflows, and collaborating with internal teams for effective problem-solving.
The Analyst I position involves troubleshooting customer issues, managing incident processes, monitoring service levels, and collaborating with teams to enhance customer service. Responsibilities include analyzing technical data, supporting application improvements, and resolving wireless issues using various applications while meeting performance metrics.
The Senior Data Analyst will enhance customer loyalty through analytics in Video Services, leveraging insights to drive retention initiatives and financial modeling. Responsibilities include analyzing trends, leading AI/ML projects for churn reduction, project management of operational tactics, and communication of data-driven recommendations to senior leadership.
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The Business Operations Data Analyst will support retail fraud prevention efforts through data analysis, automate reporting, conduct investigations into suspected fraud cases, and collaborate with cross-functional teams to improve fraud detection strategies.
The Senior Business Operations Analyst at DISH will be responsible for researching, developing, and presenting business cases to senior management, evaluating market trends, and monitoring the performance of initiatives. This role requires strong analytical, communication, and organizational skills, as well as the ability to work cross-functionally and independently.
The Transport Cost Analyst will audit invoices against contracts, resolve billing discrepancies, manage vendor relationships, generate spend reports, and perform cost analysis for the National Transport Team at Boost Wireless Network.
As a Business Operations Analyst II, you will support retail wireless operations, manage field escalations, assist with product launches, and collaborate to enhance business processes. Your role involves data analysis to identify trends, preparing documentation for stakeholders, and ensuring compliance with operational regulations.
The Wireless Ticketing Insights Analyst will manage ticket KPIs, drive ticket reduction and prevention initiatives, and support the ticket strategy and design. This role focuses on enhancing the customer experience through collaboration and performance metric achievement.
As a Wireless CX Data Analyst at DISH, you'll analyze customer experience data, identify pain points, and utilize advanced data modeling techniques to provide insights for decision-making. You will engage with stakeholders, present findings, and drive improvements to enhance customer experience through data-driven stories and analytics processes.
The Wireless Tech Skills Analyst III will drive go-to-market tech initiatives, develop training materials, and improve customer experience through collaboration and strategic recommendations. Responsibilities include executing projects, supporting frontline teams, and enhancing processes based on observations and data-driven insights.
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