The Billing Analyst manages the billing process, ensures the accuracy of invoices and financial transactions, analyzes billing data, monitors payments, follows up on overdue accounts, and resolves discrepancies while providing excellent customer service.

The Quality Assurance Analyst at Carrot Fertility focuses on enhancing customer service quality and operational efficiency. Responsibilities include developing strategies for quality assurance, conducting audits, analyzing performance metrics, and collaborating with teams to improve processes and reduce errors in customer interactions. The role aims to ensure services meet quality standards and to drive a culture of continuous improvement.