As a CX Operations Insights Lead, you will analyze customer success metrics, develop reporting tools, and provide actionable insights to improve customer engagement and retention. You will collaborate with cross-functional teams, mentor junior analysts, and drive strategic data initiatives that enhance customer satisfaction and overall business performance.

As a Senior Data Scientist at Braze, you will collaborate with Product Managers and Engineers to enhance customer engagement using machine learning solutions. You will analyze vast data sets, build predictive models, and iterate on machine learning frameworks to drive data-informed decision-making for clients.