As a Data Scientist at Benchling, you will build centralized data models and analytical tools to support product management and go-to-market strategies. You will collaborate with various teams, design data models, and provide strategic recommendations based on data insights while focusing on customer success and performance metrics.

The Data Scientist will build centralized data models and analytical tools supporting engineering and go-to-market functions. Responsibilities include identifying customer success trends, developing KPIs, and collaborating on analytics strategy while providing actionable insights and recommendations.

The Product Support Analyst at Benchling will serve as the frontline contact for product inquiries, troubleshooting issues, and empowering customers in the biotech sector. They will collaborate with internal teams, document knowledge, and may conduct training sessions to enhance customer experience.