The Customer Engagement Analyst at Optimum will analyze data, identify trends, and collaborate with various departments to enhance the customer experience during installation. The analyst will be involved in monitoring KPIs, investigating process issues, and suggesting improvements to ensure high customer satisfaction and efficient operations.

The Customer Engagement Analyst will analyze data to identify trends, propose process improvements, and help enhance customer experiences during installation. Responsibilities include performing audits, collaborating with various departments, ensuring standardization of processes, and addressing any issues impacting customer satisfaction.