The Product Support Manager leads the regional Support Analysts team, ensuring exceptional customer service by managing case queues, mentoring team members, monitoring performance against KPIs, and collaborating with cross-functional teams. The role requires strong communication, problem-solving skills, and technical support experience with a focus on escalations, alongside fostering team growth through training and customer feedback integration.

As a Functional Consultant, you'll gather client requirements, collaborate with technical teams to design solutions, conduct product demonstrations, provide training, ensure quality assurance, and stay informed on industry trends, while delivering excellent customer service.