The Senior Staff Product Support Engineer will support customers with technical implementations, troubleshooting, and code changes. Responsibilities include issue investigation, collaborating with R&D teams, managing customer configurations, improving processes, and advocating for product enhancements based on customer needs.

The Senior Professional Services Consultant will advance business objectives for a diverse customer base by ensuring the successful delivery, adoption, and optimization of social service software solutions. Responsibilities include conducting assessments, driving Findhelp adoption, and providing strategic consulting and project management services.