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The Technical Support Engineer will resolve technical cases for customers, provide exceptional support, troubleshoot unexpected issues with ServiceNow, and utilize diagnostic tools. Responsibilities include answering inquiries via various communication channels while effectively collaborating with additional teams for complex cases.
The Senior Technical Consultant is responsible for configuring the ServiceNow platform and designing Customer Workflows solutions to meet customer outcomes. Duties include participating in workshops, overseeing code testing, and advising clients on leveraging ServiceNow for business improvement, while maintaining industry certifications.
The Principal Consultant will implement ServiceNow's Customer and Industry Workflow solutions, driving business outcomes by addressing customer needs. Responsibilities include understanding customer requirements, providing architectural guidance, assisting in pre-sales, and collaborating with product teams. The role focuses on enhancing delivery processes and contributing to the financial services practice development.
The Technical Support Engineer resolves technical cases for customers by troubleshooting unexpected behaviors, answering technical questions, and providing amazing customer support experiences. They must have strong interpersonal and technical skills, including database technologies and performance analysis. The role also involves collaborating with different teams to resolve challenging issues and providing input for process and product improvements.
Oversee a team performing software security auditing and research for ServiceNow's platform. Lead projects, manage deadlines, and coordinate security audits with an emphasis on application security. Develop fuzzing solutions and assist with social media content creation.
Lead a team of experienced application security professionals focused on software security auditing and research, oversee security audits of SaaS platforms, and assist with the development of targeted fuzzing solutions.
Lead a team of experienced application security professionals focused on software security auditing and research. Oversee security audits of the ServiceNow SaaS platform and assist with development of security solutions. Manage project plans, deadlines, and project progress for application security reviews.
Lead a team of experienced application security professionals, oversee software security auditing and research, develop targeted security audits, and assist with social media content creation.
The Senior Security Business Consultant at ServiceNow is responsible for configuring the ServiceNow Platform to provide solutions that achieve customer outcomes. They participate in workshops, design and deliver ServiceNow solutions, provide oversight and testing of code, advise customers, guide documentation, and provide feedback to improve the product.
The Customer Outcomes Senior Technical Consultant at ServiceNow is responsible for configuring the ServiceNow Platform to provide solutions that achieve customer outcomes. They participate in workshops, design and deliver ServiceNow solutions, provide oversight on code development, and advise customers on platform capabilities.
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