Top Cybersecurity & IT Jobs

The Principal Technical Consultant serves as the functional and technical expert, configuring ServiceNow products to enhance business outcomes for clients, leading workshops, and advising on IT process improvements using best practices. Responsibilities include facilitating customer engagements, drafting technical documents, and overseeing project delivery to ensure successful implementations.

In this role, you will manage a technical support team, oversee critical support metrics, develop team members, handle customer escalations, and drive daily incident management. You'll also evaluate processes for improvement and maintain a culture of teamwork.

The Senior Technical Support Engineer resolves technical issues for customers, ensuring effective case resolution and enhancing customer experience. They troubleshoot issues using various tools, manage challenging cases, and provide input for process improvements. This role requires excellent communication skills and a strong understanding of the ServiceNow platform and web application technologies.

In this role, you will manage a technical support team, ensuring they meet KPIs and improve customer satisfaction. You will handle customer escalations, optimize support processes, and lead initiatives for team development and operational efficiency. Your role includes managing major outages and driving a customer-first approach.

The Staff Information Cloud Security Engineer will build and operationalize security tools, automate workflows, suggest security improvements, and guide security operations. This role involves evaluating audit findings, creating technical designs, building relationships, and mentoring within the organization while ensuring timely project delivery in cloud environments.

The Sr. Manager of Public Cloud Security Engineering will lead a team to implement security standards and manage security technology for ServiceNow's public cloud. Responsibilities include defining technical strategies, mentoring teams, improving security posture, and fostering a DevSecOps culture.

As a Presales Solution Consultant at ServiceNow, you will drive business solutions and digital transformation for clients in Germany. You will consult on their needs, leverage the Now Platform's features, and drive innovative solutions to address business challenges, all while engaging with stakeholders from technical to C-Level.