The Technical Support Specialist will provide high-quality customer service by troubleshooting Windows, Mac, and Linux issues, collaborating with internal teams, and creating training materials. They will manage customer inquiries and proactive follow-ups, ensuring prompt resolution of support tickets.

The L2 Support Engineer will assist Level 1 technicians with troubleshooting and resolving complex tech issues, prioritize support ticket management, collaborate with various departments, and provide training to internal and external teams. Fluency in Japanese and English is required, along with experience in customer support and technical troubleshooting.

The L2 Support Engineer assists in resolving technological problems, validates issues, and prioritizes troubleshooting based on Level 1 reviews. This role involves collaboration with various teams to solve complex product issues, gathering data for escalations, and delivering training to partners.