As a Senior Incident Manager at Braze, you will lead the incident management process, ensuring scalable and observable operations across engineering departments. Your responsibilities include managing major incidents, executing incident response strategies, overseeing training for teams, and driving tools/process improvements. You will facilitate communication regarding incidents and lead the release process to enhance system reliability and business impact.

The Senior Incident Manager at Braze will oversee incident management, program management, and release management. Responsibilities include creating incident response strategies, incident commanding, improving processes, and managing incident-related training within engineering departments. The role requires effective communication with stakeholders and the ability to prioritize incidents according to business impact.