The Senior Advanced Support Consultant at Bonterra is responsible for providing superior support for customers who have purchased advanced support packages. They work closely with clients to resolve technical issues, monitor relationships, and assist with configuration changes. The role also involves developing strong customer relationships and meeting utilization targets. The position requires 3-5 years of experience in technical support/client management in a SaaS or high-tech environment, knowledge of relational databases, and proficiency in ticketing tools like Jira/Confluence or ZenDesk.

Bonterra is seeking contract consultants with expertise in corporate grantmaking and employee volunteer and gift matching programs. This part-time contract position involves helping Strategic Philanthropy software customers launch, optimize, execute, and sustain their grantmaking and employee engagement programs. Consultants will collaborate remotely with corporate customers using Bonterra software and services to design impactful programs.