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The IT Operations Manager at Skillsoft leads the operations team by managing L2 and L3 support, improving service levels, maintaining customer relationships, and enhancing team development through training and collaboration. This role focuses on continuous improvement, compliance, and quality assurance of IT operations, ensuring efficient incident management and resolution.
As an ITIL Trainer at Skillsoft, you will deliver high-quality ITIL training courses, manage classroom dynamics, provide sales support, and stay updated on industry changes. Your role also involves obtaining and renewing vendor certifications and collaborating closely with operational teams to ensure effective training delivery.
As an ITIL Trainer at Skillsoft, you will deliver high-quality training courses, maintain industry knowledge, provide sales support, manage classroom environments, and ensure adherence to vendor specifications. Your role involves preparing for training sessions and engaging with operational and customer requests efficiently.
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The AWS Trainer at Skillsoft is responsible for delivering high-quality education on AWS Cloud Practitioner courses. This involves representing Skillsoft, adhering to vendor-specific requirements, providing sales support, and keeping up-to-date with technology and industry changes. The trainer manages classroom optimization and contributes to team assessments and development plans.
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