The Service Desk Technician provides technical support to ensure high customer satisfaction. Responsibilities include troubleshooting hardware and software issues, installing and configuring PCs and network components, performing OS installations, and using ServiceNow for ticket management. The role requires strong communication skills and the ability to prioritize tasks effectively in a fast-paced environment.

The Digital Learning Consultant will curate digital learning content, map competencies, categorize topics, and create course standards and templates. The role involves quality assurance of curated content and reporting on learning initiatives to enhance employee development.