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The Senior Professional Services Consultant at PagerDuty will implement and manage IT Operations and Professional Services, focusing on designing and delivering integrations, addressing technical challenges, and effectively communicating solutions to customers at all levels. This role requires extensive knowledge of SaaS solutions, scripting, DevOps toolchains, and ITSM tools, while fostering excellent partnerships with cross-functional teams and clients.

The Professional Services Consultant at PagerDuty will be responsible for enabling customers to effectively leverage the PagerDuty platform by providing onboarding, custom integrations, and implementation processes. This role involves developing methodologies for successful implementations and requires expertise in IT operations and customer engagement.

As a Professional Services Consultant at PagerDuty, you will enhance customer engagement through onboarding, custom integrations, and service modeling. You’re expected to lead technical implementation, establish methodologies for successful deliveries, and effectively communicate solutions across various stakeholders while managing multiple customer engagements.